FREQUENTLY ASKED QUESTIONS
Find answers about VAASA fragrances, orders, delivery, returns and customer support.
FAQ
ORDERS & DELIVERY
ORDERS & DELIVERY
WHERE DO YOU DELIVER?
WHERE DO YOU DELIVER?
VAASA currently delivers to customers across India.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Delivery time depends on your location. The estimated delivery timeline will be provided during the ordering process.
HOW CAN I CHECK THE STATUS OF MY ORDER?
HOW CAN I CHECK THE STATUS OF MY ORDER?
If you need an update on your order, contact our customer support team with your order number and we’ll assist you.
FRAGRANCES
HOW DO I CHOOSE THE RIGHT FRAGRANCE?
HOW DO I CHOOSE THE RIGHT FRAGRANCE?
Explore VAASA by scent family, including woody, floral, fruity and oriental fragrances, or browse our For Him, For Her and Unisex collections.
HOW SHOULD I STORE MY PERFUME?
HOW SHOULD I STORE MY PERFUME?
Keep your fragrance in a cool, dry place away from direct sunlight, excessive heat and humidity.
HOW CAN I MAKE MY FRAGRANCE LAST LONGER?
HOW CAN I MAKE MY FRAGRANCE LAST LONGER?
Apply fragrance to pulse points such as the wrists and neck. Applying it to moisturized skin can also help the scent remain noticeable for longer.
RETURNS & SUPPORT
WHAT IS YOUR RETURN & REFUND POLICY?
WHAT IS YOUR RETURN & REFUND POLICY?
Please refer to our Return & Refund Policy for full information about eligibility, conditions and the return process.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact us as soon as possible with your order number and clear photos of the item received. Our team will review the issue and assist you.
HOW CAN I CONTACT VAASA?
HOW CAN I CONTACT VAASA?
You can reach our customer support team at +91 73970 91847 or vaasaperfume@gmail.com.
STILL NEED HELP?
Our team is here to assist with orders, fragrances and general enquiries.