Refund policy

At VAASA, we want you to be satisfied with your purchase. Please read the following policy carefully before requesting a return, exchange or refund.

7-DAY RETURN WINDOW

You may request a return within 7 days of receiving your order.

For a return based on a change of mind, the product must be:

  • Unused and unopened
  • In its original condition
  • In its original packaging
  • Accompanied by proof of purchase

For hygiene, safety and product-integrity reasons, fragrances that have been opened, sprayed or used cannot normally be returned simply because of a change of mind.

This does not affect your rights where an item is damaged, defective, incorrect or materially different from what was ordered or described.

HOW TO REQUEST A RETURN

To request a return, contact:

Email: vaasaperfume@gmail.com
Phone: +91 73970 91847

Please include your:

  • Order number
  • Name and contact details
  • Reason for the return
  • Relevant photographs or videos where applicable

Please do not send products back before receiving return instructions from VAASA.

Once your request has been reviewed and accepted, we will provide instructions on where and how to return the product.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If your order arrives damaged, leaking, defective, incorrect, or materially different from what you ordered, contact us as soon as possible.

Please provide your order number along with clear photographs or video of:

  • The outer packaging
  • The product received
  • Any visible damage or leakage

After reviewing the issue, we will arrange an appropriate resolution, which may include a replacement, exchange or refund.

RETURN SHIPPING

For an approved return resulting from a damaged, defective or incorrect item, VAASA will provide appropriate return instructions and will bear the applicable return-shipping cost.

For an approved change-of-mind return, the customer may be responsible for the cost of returning the product.

Any applicable return-shipping cost will be communicated before the return is confirmed.

NON-RETURNABLE ITEMS

We generally cannot accept change-of-mind returns for:

  • Perfumes or fragrance products that have been opened or used
  • Products returned without their original packaging
  • Gift cards
  • Personalized or specially made products
  • Items specifically marked as final sale, where permitted

However, these exclusions do not apply where applicable consumer rights require a remedy because an item is defective, damaged, incorrect or not as described.

SALE ITEMS

Sale or promotional items are generally not eligible for change-of-mind returns unless otherwise stated.

If a sale item arrives damaged, defective, incorrect or materially different from its description, please contact us so we can review the issue.

EXCHANGES

If an exchange is approved, our customer support team will provide instructions based on product availability.

Where a direct exchange is not possible, you may be asked to return the eligible item and place a new order.

REFUNDS

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

We aim to process approved refunds within 10 business days. Your bank, card issuer or payment provider may require additional time for the refund to appear in your account.

If more than 15 business days have passed after we confirm that your refund has been processed, please contact us.

ORDER CANCELLATIONS

If you wish to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before dispatch. Once an order has been shipped, cancellation may no longer be possible and the applicable return process will apply.

CONTACT US

For returns, refunds, exchanges or order-related questions:

VAASA Perfume
Phone: +91 73970 91847
Email: vaasaperfume@gmail.com